Keep It Casual

The Age

Saturday September 29, 2007

Josh Jennings

Call centre services company Unity 4 is different from your traditional bricks-and-mortar call centre company.

Rather than have its employees commute to the office for work, it enables them to work remotely - usually from home.

"It gives staff the opportunity to balance their family life and their work life," says Unity 4's managing director Daniel Turner. "We also offer a lot more flexibility from the point of view of shift times and hours of operation."

Its operators work on inbound and outbound projects that involve customer service, help-desk work, order-taking, market research and telesales - and they generally do so on behalf of large corporations.

Now is a good time for applicants who are seeking casual employment to apply, says Mr Turner.

"Unity 4 is a business that's growing very rapidly. We're one of the fastest-growing call centre businesses in the country. Consequently, we're always recruiting new staff and, particularly at the moment, we're going through a real growth spurt. Our HR team is flat out interviewing people."

Staff can work anywhere from 20 to 45 hours a week and the company aims to pay better than normal call centres, Mr Turner says.

"People work with different payment structures depending on the project that they're working on, but typically, depending on people's commissions and so forth, we expect them to make anywhere from $19 to upwards of $30 an hour." -- JOSH JENNINGS

LINK

www.unity4athome.com.au

© 2007 The Age

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